Jacob and Joe understands that your privacy is important to you and that you care about
how your personal data is used and shared online. We respect and value the privacy of
everyone who visits this website, “https://jacobandjoe.com”(“Our Site”) and will
only collect and use personal data in ways that are described here, and in a manner that is
consistent with Our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Account” – means an account required to access and/or use certain areas and features of
“Cookie” – means a small text file placed on your computer or device by Our Site when you
visit certain parts of Our Site and/or when you use certain features of Our Site. Details of
the Cookies used by Our Site are set out in section 13, below;
“Personal data” – means any and all data that relates to an identifiable person who can be
directly or indirectly identified from that data. In this case, it means personal data that you
give to Us via Our Site. This definition shall, where applicable, incorporate the definitions
provided in the EU Regulation 2016/679 – the General Data Protection Regulation
“We/Us/Our” – means Jacob and Joe, a limited company registered in England under
company number11356150, whose registered address is 18 Frederick Street,
Loughborough, Leicestershire, LE11 3BJ.
- Information About Us
2.1 Our Site is owned and operated by Jacob and Joe Ltd.
2.2 Our VAT number is316606710.
- What Does This Policy Cover?
other websites. Please note that We have no control over how your data is collected,
stored, or used by other websites and We advise you to check the privacy policies of any
such websites before providing any data to them.
- Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy
and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data We hold about you (see section 12);
4.1.3 The right to rectification if any personal data We hold about you is inaccurate or
incomplete (please contact Us using the details in section 14);
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We
hold about you (We only hold your personal data for a limited time, as explained in section
6 but if you would like Us to delete it sooner, please contact Us using the details in section
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with
another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us
using the details provided in section 14 and We will do Our best to solve the problem for you. If
We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory
authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s
Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
5.1 Depending upon your use of Our Site, We may collect some or all of the following personal
5.1.2 business/company name
5.1.3 contact information such as email addresses and telephone numbers;
5.1.4 demographic information such as post code, preferences, and interests;
5.1.5 IP address;
5.1.6 web browser type and version;
5.1.7 operating system;
5.1.8 a list of URLs starting with a referring site and your activity on Our Site.
- How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of
the reason(s) for which it was first collected. We will always comply with Our obligations and
safeguard your rights under the GDPR . For more details on security see section 7, below.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary
for Our performance of a contract with you, because you have consented to Our use of your
personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests.
Specifically, We may use your data for the following purposes:
6.2.1 Providing and managing your Account;
6.2.2 Providing and managing your access to Our Site;
6.2.3 Personalising and tailoring your experience on Our Site;
6.2.4 Supplying Our products and services to you (please note that We require your
personal data in order to enter into a contract with you);
6.2.5 Personalising and tailoring Our products and services for you;
6.2.6 Replying to emails from you;
6.2.7 Supplying you with emails that you have opted into (you may unsubscribe or opt-out
at any time).
6.2.8 Market research;
6.2.9 Analysing your use of Our Site and gathering feedback to enable Us to continually
improve Our Site and your user experience;
6.3 With your permission and/or where permitted by law, We may also use your data for
marketing purposes which may include contacting you by email and phone with information,
news and offers on Our products and services. We will not, however, send you any unsolicited
marketing or spam and will take all reasonable steps to ensure that We fully protect your rights
and comply with Our obligations under the GDPR and the Privacy and Electronic
Communications (EC Directive) Regulations 2003.
6.4 Third parties (including SmarterClick and SooqrSearch whose content appears on Our Site
may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more
information on controlling Cookies. Please note that We do not control the activities of such third
parties, nor the data they collect and use and advise you to check the privacy policies of any
such third parties.
6.5 You have the right to withdraw your consent to Us using your personal data at any time, and
to request that We delete it.
6.6 We retain your personal information as long as it is necessary and relevant for our
operations. In addition, we may retain personal information from closed accounts to comply with
legal requirements, prevent fraud and resolve disputes. At times, where a legal requirement
requires us to retain personal data for a specific minimum period, we will retain data for at least
that period. When we determine the maximum retention duration of any personal data we hold
we do so with regard to our legitimate interests to retain data, our obligation under the GDPR to
minimise data we hold with what we do hold as personal data being kept proportionate; the
nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use
or disclosure of your personal data.
- How and Where Do We Store Your Data?
7.1 We only keep your personal data for as long as We need to in order to use it as described
above in section 6, and/or for as long as We have your permission to keep it.
7.2 Some or all of your data may be stored outside of the European Economic Area (“the EEA”)
(The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are
deemed to accept and agree to this by using Our Site and submitting information to Us. If We do
store data outside the EEA, We will take all reasonable steps to ensure that your data is treated
as safely and securely as it would be within the UK and under the GDPR.
7.3 Data security is very important to Us, and to protect your data We have taken suitable
measures to safeguard and secure data collected through Our Site.
7.4 We protect your information using measures to reduce the risks of loss, misuse, unauthorised
access, disclosure and alteration. We minimise or anonymise the amount of information we
disclose to what is directly relevant and necessary to accomplish a specific purpose.
- Do We Share Your Data?
8.1 We may share your data with other companies in Our group for marketing and customer
order information. This includes Our holding company and its subsidiaries.
8.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns,
user numbers, sales, and other information. All such data will be anonymised and will not include
any personally identifying data, or any anonymised data that can be combined with other data
and used to identify you. We may from time to time share such data with third parties such as
prospective investors, affiliates, partners, and advertisers. Data will only be shared and used
within the bounds of the law.
8.3 We may sometimes use third party data processors that are located outside of the European
Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland,
and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all
reasonable steps to ensure that your data is treated as safely and securely as it would be within
the UK and under the GDPR.
8.4 In certain circumstances, We may be legally required to share certain data held by Us, which
may include your personal data, for example, where We are involved in legal proceedings, where
We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
9.1 We may, from time to time, expand or reduce Our business and this may involve the sale
and/or the transfer of control of all or part of Our business. Any personal data that you have
provided will, where it is relevant to any part of Our business that is being transferred, be
transferred along with that part and the new owner or newly controlling party will, under the terms
originally collected by Us.
9.2 In the event that any of your data is to be transferred in such a manner, you will not be
contacted in advance and informed of the changes.
- How Can You Control Your Data?
10.1 When you submit personal data via Our Site, you may be given options to restrict Our use
of your data. In particular, We aim to give you strong controls on Our use of your data for direct
marketing purposes (including the ability to opt-out of receiving emails from Us which you may do
by unsubscribing using the links provided in Our emails and at the point of providing your
10.2 You may also wish to sign up to one or more of the preference services operating in the UK:
The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service
(“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you
receiving unsolicited marketing. Please note, however, that these services will not prevent you
from receiving marketing communications that you have consented to receiving.
- Your Right to Withhold Information
11.1 You may access certain areas of Our Site without providing any data at all. However, to use
all features and functions available on Our Site you may be required to submit or allow for the
collection of certain data.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is
held). Under the GDPR, no fee is payable and we will provide any and all information in response
to your request free of charge. Please contact us for more details at firstname.lastname@example.org or
using the contact details below in section 14.
13.1 Our Site may place and access certain first party Cookies on your computer or device. First
facilitate and improve your experience of Our Site and to provide and improve Our products and
services. We have carefully chosen these Cookies and have taken steps to ensure that your
privacy and personal data is protected and respected at all times.
13.2 By using Our Site you may also receive certain third party Cookies on your computer or
device. Third party Cookies are those placed by websites, services, and/or parties other than Us.
Third party Cookies are used on Our Site to ensure we can show the correct products and
services based on a user’s interactions on Our site. For more details, please refer to section 6,
above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site
and your use and experience of Our Site will not be impaired by refusing consent to them.
13.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.
13.4 Before Cookies are placed on your computer or device, you will be shown a pop-up
requesting your consent to set those Cookies. By giving your consent to the placing of Cookies
you are enabling Us to provide the best possible experience and service to you. You may, if you
wish, deny consent to the placing of Cookies; however certain features of Our Site may not
function fully or as intended.
13.5 Certain features of Our Site depend on Cookies to function. Cookie Law deems these
Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent
will not be sought to place these Cookies, but it is still important that you are aware of them. You
may still block these Cookies by changing your internet browser’s settings as detailed below in
section 13.10, but please be aware that Our Site may not work properly if you do so. We have
taken great care to ensure that your privacy is not at risk by allowing them.
13.6 The following first party Cookies may be placed on your computer or device:
country_code – Represents location, registration, jurisdiction or country of domicile of the
product, customer or collateral.
form_key – Stores randomly generated key used to prevent forged requests
geoip_store_code – This cookie tells us which country website visitors are browsing from
lastPopupSession – Used to customise user experience
mage-cache-sessid – Facilitates caching of content on the browser to make pages load
mage-cache-storage – Facilitates caching of content on the browser to make pages load
mage-cache-storage-section-invalidation – Facilitates caching of content on the
browser to make pages load faster.
mage-messages – Facilitates caching of content on the browser to make pages load
mage-translation-file-version – Facilitates translation of content to other languages.
mage-translation-storage – Facilitates translation of content to other languages.
PHPSESSID – Enables websites to store serialised state data.
private_content_version – Facilitates caching of content on the browser to make pages
product_data_storage – This cookie is responsible for holding all product data that comes
from the server when a customer visits a product page.
recently_compared_product – Used to customise user experience
recently_compared_product_previous – Used to customise user experience
recently_viewed_product – Used to customise user experience
recently_viewed_product_previous – Used to customise user experience
section_data_ids – Used to customise user experience
session-set – Used to customise user experience
store – Used to determine the store view the user is on.
switch-popup – Used to customise user experience
wp-settings-3 – These cookies verify who you are and check if you are logged in to the
site or not.
wp-settings-time-3 – These cookies verify who you are and check if you are logged in to
the site or not.
X-Magento-Vary – Facilitates caching of content on the server to make pages load faster.
13.7 The following third party Cookies may be placed on your computer or device:
__atuvc – Updates the counter of a website’s social sharing features.
__cfduid – The __cfduid cookie is used to identify individual clients behind a shared IP
address and apply security settings on a per-client basis.
__sqra – Used to distinguish users and sessions. The cookie is created when the
every time data is sent to Sooqr Search.
library executes and no existing __sqrb cookies exists. The cookie is updated every time
data is sent to Sooqr Search.
__sqrb – Used to determine whether the user was in a new session/visit.
_ga – This cookie is used to distinguish unique users by assigning a randomly generated
number as a client identifier. It is included in each page request in a site and used to
calculate visitor, session and campaign data for the sites analytics reports.
_gid – It stores and updates a unique value for each page visited.
mf_user – Used to record user interactions on a website. This is a unique user identifier
smc_sesn – Smarter Click cookies used for serving promotional advert
smc_tpv – Smarter Click cookies used for serving promotional advert
smc_uid – Smarter Click cookies used for serving promotional advert
smc_v4_7098 – Smarter Click cookies used for serving promotional advert
smc_v4_7288 – Smarter Click cookies used for serving promotional advert
smc_vc – Smarter Click cookies used for serving promotional advert
SnapABugChatWindow – This cookie name is associated with live chat software from
SnapEngage. This cookie identifies a visitor to enable a history of engagement to be
SnapABugHistory – This cookie name is associated with live chat software from
SnapEngage. This cookie identifies a visitor to enable a history of engagement to be
SnapABugRef – This cookie name is associated with live chat software from
SnapEngage. The cookie records the landing page and origin of a visitor.
SnapABugUserEmail – This cookie name is associated with live chat software from
SnapEngage. It records the visitor inputted email address to enable pre-population of this
in a form.
SnapABugVisit – This cookie name is associated with live chat software from
SnapEngage. This cookie identifies a new user session.
13.8 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a
set of tools used to collect and analyse anonymous usage information, enabling Us to better
understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products
and services offered through it. You do not have to allow Us to use these Cookies, however
whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it
does enable Us to continually improve Our Site, making it a better and more useful experience
13.9 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
13.10 In addition to the controls that We provide, you can choose to enable or disable Cookies in
your internet browser. Most internet browsers also enable you to choose whether you wish to
disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies
but this can be changed. For further details, please consult the help menu in your internet
browser or the documentation that came with your device.
13.11 You can choose to delete Cookies on your computer or device at any time, however you
may lose any information that enables you to access Our Site more quickly and efficiently
including, but not limited to, login and personalisation settings.
13.12 It is recommended that you keep your internet browser and operating system up-to-date
and that you consult the help and guidance provided by the developer of your internet browser
and manufacturer of your computer or device if you are unsure about adjusting your privacy
- Contacting Us
at email@example.com or by telephone on 0116 429 6318. Please ensure that your query is
clear, particularly if it is a request for information about the data We hold about you (as under
section 12, above).
changes will be immediately posted on Our Site and you will be deemed to have accepted the
that you check this page regularly to keep up-to-date